The role
Customers call and walk in with all kinds of questions. Many of them care a lot about their cars, and some are travelers whose plans depend on getting back on the road. Your job is to make every visit clear and easy for them, and to keep the shop's day running on time.
What you'll do
Answer calls and welcome customers at the front desk.
Book appointments in Shopmonkey, our shop software, and keep the day's schedule realistic.
Turn the technician's findings into a clear estimate and explain it in plain words. No work starts without the customer's approval.
Keep customers updated by phone and text until their car is ready.
Order parts, check them in and keep each job moving.
Close out invoices, take payments and answer questions about Sunbit financing.
What we look for
At least 1 year in customer service: a front desk, retail or a shop.
A calm, friendly voice on a busy phone line.
You're comfortable with computers, email and texting.
Clear writing. Customers read your estimates and messages.
Interest in cars. You don't need to be a mechanic, but you should want to learn how they work.
Nice to have
Experience as a service advisor or service writer at a repair shop or dealer.
Experience with Shopmonkey or other shop software.
Knowledge of European cars.
ASE C1 Automobile Service Consultant certification.
What we offer
Hourly pay based on your experience.
Weekends off. The shop is open Monday to Thursday, 7:30 am to 5:30 pm, and Friday, 7:30 am to noon.
Paid time off and paid holidays.
Training on our software, our services and the cars we work on.